Card Services
- Request a replacement or supplementary ATM card.
- Activate, block, cancel, or reactivate your ATM card.
- Generate or Regenerate ATM card PIN.
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Mubasher – Contact Center
Mubasher – Contact Center
Mubasher Contact Center of Bank of Khartoum provides round-the-clock banking services, 24 hours a day, 7 days a week, including official working days, weekends, and public holidays, to meet all your banking service requirements quickly and efficiently.
Contact center provieds a wide range of services including, answering inquiries ,requesting and activating ATM cards, generating PIN codes for ATM cards, subscribing to the electronic services such as Bankak App , SMS services, as well as receiving and addressing customers complaints and feedback..
The contact center also provides account inquiry services, detailed information on banking products, as well as general information about Bank of Khartoum branches and ATM locations.
Features
Electronic Services
- Access Bankak and SMS banking using your Bankak credentials — no separate subscription required.
Support & Feedback
- Submit customer complaints or share feedback.
- Get information on Bank of Khartoum products and services.
- Enquire about account details, branches, or ATMs.
Account Information
- Credit inquiry for all individual accounts.
Get in Touch
Contact Us:
For more information or inquiries, please call Mubasher Contact Center through the following channels:
Phone: 1913
Phone: +249 187 040 600
WhatsApp Live Chat: +249 116 001 913
Email: info@bok.sd
WhatsApp Live Chat Service:
WhatsApp Live Chat Service is a customer support channel that enables customers to communicate with Bank of Khartoum (BOK) through WhatsApp. This service is used to provide quick responses, answer customers inquiries and deliver efficient and customer support.
Scope of Inquiry Services:
Conduct credit inquiries for all individual accounts, provide accurate information regarding the Bank's products and services, Address and respond to all inquiries related to Bank of Khartoum, Including branches and ATMs locations.
This service is provided by the Bank of Khartoum Contact Centre Team to facilitate effective customer engagement and ensure the delivery of efficient, professional, and high-quality customer service