Home > Privacy Policy
Bank of Khartoum (the Bank, we, our) is fully committed to safeguarding your privacy and ensuring the protection of your personal data in accordance with applicable laws and regulations, including the Sudanese Data Protection Law, where applicable, and international standards such as the General Data Protection Regulation (GDPR), to the extent relevant.
By using the Bank of Khartoum website or online services, you agree to the terms set forth in this Privacy Policy.
We collect personal data that you voluntarily provide through our website and digital services, including but not limited to:
Full name, national ID, and contact details
Account, transaction, and service usage data
IP
address
and browser/device metadata
Your information is used for:
Delivering banking products and services
Enhancing your digital banking experience
Managing
risk,
compliance, fraud prevention, and analytics
Marketing communication (subject to your
consent)
Regulatory and legal reporting
All customer data is encrypted and stored on secure servers with restricted access.
Role-based
access
controls and two-factor authentication are in place for internal systems.
Employees with access
to
customer data are trained in data protection and subject to disciplinary actions if violations
occur.
Customers are responsible for safeguarding their credentials and must report any loss or
misuse
immediately via our official contact channels.
You have the right to:
Access your personal data
Request correction of inaccurate or outdated information
Request
deletion or restriction of your data, subject to legal and regulatory requirements
Withdraw
consent for
direct marketing at any time
Requests can be made by contacting: privacy@bankofkhartoum.com
We do not sell or lease your data. Personal data may be shared with:
Regulatory or governmental
authorities as required by law
Service providers and vendors (e.g., IT support, marketing
agencies)
under strict confidentiality agreements
Credit reporting agencies and fraud detection
partners
Parties involved in business transactions such as mergers or reorganizations (subject to
confidentiality)
All third parties are contractually obligated to use your data only for the
purposes
agreed with the Bank.
We use cookies to ensure our website functions correctly and to enhance your browsing experience. These cookies help us understand general visitor behavior and improve site performance, but they do not collect personal data or track users across other websites. We do not use third-party advertising or analytics cookies. By continuing to use our website, you consent to the use of these basic cookies. You can choose to disable cookies through your browser settings, though some site features may not work properly as a result. We do not currently offer an on-site tool to manage cookie preferences. This policy may be updated from time to time to reflect changes in our practices or regulations.
Personal data may be processed or stored outside Sudan in countries with adequate data protection frameworks. In such cases, we ensure safeguards like data transfer agreements, encryption, and service provider audits are in place.
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites. Please review their privacy policies before providing any personal information.
Customers are responsible for the accuracy of instructions and information submitted online.
The
Bank
is not liable for delays or errors caused by external systems, currency fluctuations, or third-party
disputes.
Fees, commissions, or deductions are made as per our approved tariff schedule.
The
Bank
may, without prior notice, offset or freeze funds to settle outstanding obligations.
We retain your personal data only as long as necessary for the purposes outlined, or as required by law, after which it is securely deleted or anonymized.
This policy may be updated periodically. All changes will be posted on our website. We may notify you via banners, emails, or other appropriate channels.
By continuing to use the website, you agree to the latest published version of this Privacy Policy.
For privacy-related queries or complaints:
privacy@bankofkhartoum.com