The Bankak mobile banking service recorded exceptional growth in 2023, with transaction volumes increasing by 39%, trans
The Bankak mobile banking service recorded exceptional growth in 2023, with transaction volumes increasing by 39%, transaction values rising by 71%, and shared-account transactions expanding by 150%.
The total value of financial transactions conducted through the app exceeded 65 trillion Sudanese pounds, supported by the addition of 73 new services and the launch of a new Android version in April 2023, offering a faster and more seamless digital experience.
The number of Bankak users surpassed 2.3 million customers, with 608,000 new subscribers joining during 2023. This consistent growth highlights the trust and satisfaction of our expanding customer base.
The Bankak app recorded more than 360 million financial transactions, with a total value exceeding 65 trillion Sudanese pounds by the end of 2023 — reflecting the strong adoption of digital banking services across the country.
Retail Branches
In 2023, Bank of Khartoum continued its expansion by operating 43 branches across Sudan, maintaining its service delivery despite ongoing challenges.
Sales Point Expansion
The Bank expanded its network of sales points to reach 2,703 locations by the end of 2023. These points processed over 6 million transactions between 2022 and 2023, improving accessibility and convenience for customers across Sudan.
ATM Network Growth
The total number of ATMs operated by the Bank reached 314 machines, representing one of the largest and most reliable ATM networks in Sudan, ensuring continuous access to banking services for customers nationwide.
Visa Cards Performance
In 2023, the Bank issued 3,595 Visa cards, with total transactions exceeding 9,175 and a cumulative transaction value of $670,879 USD. This growth reflects the Bank’s commitment to promoting secure and modern payment solutions for its customers.
Online Account Opening
For the first time, Bank of Khartoum enabled customers to open new accounts electronically through its online banking platform, allowing digital document verification and reducing the need for in-branch visits.
This milestone represents a major step forward in the Bank’s journey toward full digitalization and customer convenience.